Privaatsustingimused
Privacy policy
CarCops respects the privacy of its users and is fully committed to protecting their personal data. This Privacy Policy explains how CarCops (“CarCops”, “we”, “us”, “our”) processes information about individuals, including personal data, in relation to the use of the CarCops.com website and the fleet management solution (“Service”). Here you will find detailed information about what type of information we collect and why, what we do with it, and what are your rights.
The controller of your personal data is the CarCops group entity to which your personal data has been submitted on the basis of a contractual or pre-contractual relationship, or whose Services you use or intend to use. You can see our contacts in the Contact information section.
By accessing or using this website or any of our Services, you agree to the terms set out in this Privacy Policy, Cookie Policy and other terms and policies published on our website. If you do not agree to this Privacy Policy, you must leave this website and discontinue all use of any of our Services.
1. Information we process
1.2.1. full name;
1.2.2. e-mail address;
1.2.3. payment information;
1.2.4. phone number;
1.2.5. shipping/billing address;
1.2.6. any other information, which you provide for this purpose.
1.3.1. your vehicle data (for example, make, type and brand of the vehicle, mileage, technical information, etc.);
1.3.2. driver’s data (location, routes, driving habits, speed, direction, etc.);
1.3.3. digital tachograph and driver’s data and activities (for example, driver’s license number, name, time spent on breaks, start, stop and end time of driving, driving duration, tachograph calibration, tachograph manufacturer, information on tachograph control, absence calendar, etc.);
1.3.4. web browser data (for example, IP address, browser type, version, etc.);
1.3.5. other data, which we can receive during the use of our Service and which, in connection with other information, may contain personal data (for example, temperature data, fuel sensor data, etc.).
1.4.1. Driver’s data (for example, name, e-mail address, phone number, birth date, driver’s license number, digital tachograph card number and other data, which you have provided);
1.4.2. vehicle fleet data, according to your use and configuration of CarCops Service;
1.4.3. communication history with you;
1.4.4. other information, which may contain your personal data (for example, location, time zone, photo etc.).
1.6.1. your device and browser;
1.6.2. your IP address;
1.6.3. other information that is collected from cookies and similar technology we use. Learn more about how we use cookies on our website by reading our Cookie Policy.
2. Purposes of processing
2.1. CarCops will process your personal data in order to provide you with the Service, improve it, solve any Service related issues you may have and ensure that you receive the best customer experience possible.
2.2. CarCops collects and processes your personal data for the following purposes:
- to register you for the use of the Service, verify your identity and create your CarCops account;
- to send you invoices and process payments for the Service;
- to personalize your use of the Service when you set up your account settings;
- to analyze your preference or use of the Service;
- to communicate with you to inform you about CarCops Service and provide you any Service related support, answer your questions and process your requests;
- to improve Service or to develop new features within the Service;
- to analyze and measure how our Service is used. For example, we analyze data about your usage of the Service to optimize product design, to generate reports and create statistics;
- to deliver personalized ads, promotions and offers to you;
- to protect legal interests of CarCops, its users and other third parties and for legal reasons such as, e.g. enforcing our Terms & Conditions, agreements or policies, complying with any applicable law and assisting law enforcement authorities.
3. Legal grounds for processing
3.1.1. Contract. Most of the time the legal basis for processing your personal data is the contractual relationship between you as the user of Service and CarCops, since we need certain information to conclude the contract and fulfil our obligations arising out of this contract.
3.1.2. Legal obligation. In some cases, CarCops processes personal data on basis of legal obligations, imposed on us by applicable law, such as financial and tax reporting obligations, or if we have to respond to legal process.
3.1.3. Legitimate interests. Processing of your personal data is necessary for pursuing legitimate interests of CarCops or the legitimate interests of third parties, always ensuring that such processing shall not outweigh your rights and freedoms. For example, we may process your data for marketing purposes based on our legitimate interest of developing and improving our business. Other legitimate interests include maintaining Service to meet the needs of our users and clients, advertising to make our Service freely available for users, detecting and preventing fraud, abuse, security and technical issues with the Service, fulfilling obligations to our partners, enforcing legal claims, etc.
3.1.4. Consent. When you subscribe to our blog or newsletter, we will send you information, for example, our news, promotions or offers, based on your consent. Note that you have the right to withdraw your consent at any time and unsubscribe by using the unsubscribe link provided in the e-mail or by contacting us.
4. Retention period
5. Sharing your personal data with third parties
5.1. For CarCops to be able to provide you with our Service, we work with third parties that provide us with different services we need in ordinary course of our business. The categories of third party recipients (processors) of personal data include hosting and server co-location service providers, communication and content delivery networks, data and cyber security service providers, billing and payment processing service providers, fraud detection and prevention service providers, web analytics, email distribution and monitoring service providers, session recording service, advertising and marketing service providers, IT, legal and financial advisors, among others (“Third-Party Service Providers”).
5.2. Third-Party Service Providers only receive the minimum amount of personal data as necessary for them to provide us the requested service. CarCops shares personal data only with such Third-Party Service Providers that have undertaken to comply with obligations set out in this Privacy Policy and applicable data protection laws.
5.3. In certain situations, we might have a legal obligation to share your information with third parties, if it is required by law or when information is requested by public authorities.
5.4. Personal data processed by CarCops may be transferred to Third-Party Service Providers that are located outside of European Union. In such cases CarCops will only share personal data with such recipients that have undertaken to comply with the necessary data protection requirements and that are able to ensure an adequate level of protection or have provided adequate guarantees.
6. Your rights
6.1. You have the right to request access to your personal data and to correct, amend, delete, transfer, or limit the use of your personal data by logging into your CarCops account or by reaching us using the contact information provided below. Before providing information, we may be required to verify your identity, thus we may require additional information.
6.2. If you believe that we have processed your personal data unlawfully, you have the right to submit a complaint to the contact information provided below, or to the respective data protection supervisory authority.
6.3. Provision of personal data is a requirement necessary to receive the Service and to enter into a contract with CarCops.
7. Privacy policy changes
7.1. CarCops may occasionally amend this Privacy Policy, for example, in cases when we introduce new services or new features. The amendments to this Privacy Policy enter into force and are applied from the moment they have been uploaded to this page.
7.2. Therefore, we encourage you to check this page from time to time. By continuing to use our Services or otherwise providing personal data to us, after the amendments to this policy have been implemented, you agree to the updated terms of Privacy Policy.
If you have any questions about your personal data or this Privacy Policy, or if you would like to file a complaint about how we process your personal data, please contact us by using the contact details below:
Address: Peterburi 90F, 41-1, 11415, Tallinn, Estonia
This Privacy Policy is effective as of 11 May 2020.
Cookie policy
CarCops website uses cookies. If you have agreed, in addition to cookies that ensure the functioning of the website, other cookies, such as web beacons, pixels or similar storage technology may be placed on your computer or another device from which you access our webpage. This Cookie Policy describes what types of cookies we use on our website and for what purposes.
CarCops website uses different kind of cookies:
- Strictly Necessary cookies,
- Analytical cookies,
- Marketing cookies.
1. What are cookies?
2. What types of cookies do we use and for what purposes do we use them?
3. Third-party cookies
4. How to control cookies?
5. Cookie policy changes
If you have any questions about your personal data or this Cookie Policy, or if you would like to file a complaint about how we process your personal data, please contact us by using the contact details below:
Address: Peterburi 90F, 41-1, 11415, Tallinn, Estonia
This Cookie Policy is effective as of 11 May 2020.
Data processing terms
This personal data processing agreement (“Agreement”) contains personal data processing terms between CarCops and any company, organization, institution or any legal person (“Client”) that uses CarCops vehicle fleet management services (“Service”) to monitor and process personal data of their employees or other individuals within their CarCops account while using the Service.
The processor of personal data is the CarCops group entity to which the Client has a contractual relationship or whose Services the Client uses. See our contacts in the Contact information section.
1. Subject of the Agreement
1.1. Client as the data controller instructs CarCops to process personal data in order to provide Service to the Client pursuant to the Service agreement concluded between the Client and CarCops. In respect of personal data obtained from the Client or CarCops system during the provision of Services, Client acts as data controller and CarCops as data processor.
1.2. For the avoidance of doubt, this Agreement contains complete and final instructions of the Client to CarCops in relation to processing of personal data of Client’s data subjects, and therefore constitutes a binding data processing agreement in accordance with the applicable data protection laws and regulations.
1.3. When CarCops processes personal data on behalf of the Client as data controller, any enquiry, request, objection or complaint that a data subject (for example, an employee of the Client) may have in connection with the processing of personal data regarding the Service should be addressed to and resolved by the Client.
2. Purposes of processing
2.1. CarCops processes personal data in order to provide the Service, improve it, solve any Service related issues the Client may have and ensure that the Client receives the best customer experience possible.
2.2. CarCops collects and processes personal data for the following, but not limited, purposes:
- to register Client for the use of the Service, to verify identity and create a CarCops account;
- to send Client invoices and process payments for the Service;
- to personalize Client’s use of the Service when the account settings are set up;
- to analyze Client’s preference or use of the Service;
- to communicate with Client or data subject to inform about CarCops Service and provide any Service related support, answer questions and process requests;
- to improve Service or to develop new features;
- to analyze and measure how CarCops Service is used. For example, CarCops analyzes data about the usage of the Service to optimize product design, to generate reports and create statistics;
- to deliver personalized ads, promotions and offers;
- to protect legal interests of CarCops, its users and other third parties and for legal reasons such as, e.g. enforcing our Terms & Conditions, agreements or policies, complying with any applicable law and assisting law enforcement authorities.
3. Types of personal data and data subject categories
3.4.1. name/ company name;
3.4.2. e-mail address;
3.4.3. payment information;
3.4.4. phone number;
3.4.5. shipping/billing address;
3.4.6. any other information provided to CarCops for this purpose.
3.5.1. vehicle data (for example, make, type and brand of the vehicle, mileage, technical information, etc.);
3.5.2. driver’s data (location, routes, driving habits, speed, direction, etc.);
3.5.3. digital tachograph and driver’s data and activities (for example, driver’s license number, name, time spent on breaks, start, stop and end time of driving, driving duration, tachograph calibration, tachograph manufacturer, information on tachograph control, absence calendar, etc.);
3.5.4. data subject’s web browser data (for example, IP address, browser type, version, etc.);
3.5.5. other data, which CarCops can receive during the use of the Service and which, in connection with other information may contain personal data (for example, temperature data, fuel sensor data, etc.).
3.6.1. Client’s employee’s (driver’s) data (for example, name, e-mail address, phone number, birth date, the used vehicle fleet and used vehicle, driver’s license number, digital tachograph card number and other data, which has been provided);
3.6.2. vehicle fleet data, according to the use and configuration of CarCops Service;
3.6.3. communication history with the Client and data subject;
3.6.4. other information, which the Client may provide to CarCops and which, in connection with other information may contain personal data (for example, vehicle fleet control sheets, location, time zone, photo etc.).
4. Duration of processing and retention period
4.1. CarCops will process the aforementioned data for as long as CarCops provides the Service to the Client and the Client has an active CarCops account. However, personal data can be deleted at any time upon Client’s request.
4.2. Unless the applicable law requires, CarCops has no obligation to store Client’s personal data after the termination of contract with the Client. After terminating the contract, CarCops may continue to store some personal data, limited to the minimum amount required, for CarCops to comply with legal obligations, to ensure reliable back-up systems, resolve dispute between the Client and CarCops, if any, prevent fraud and abuse, enforce CarCops agreements, and/or to pursue legitimate interests of CarCops or third parties.
5. Sharing personal data with third parties
6. CarCops obligations and assistance to the controller
6.4.1. any requests from the Client’s data subjects in respect of access to or the rectification, erasure, restriction, portability, blocking or deletion of their personal data that CarCops processes on behalf of the Client. In the event that a data subject sends such a request directly to CarCops, CarCops will promptly forward such request to the Client;
6.4.2. the investigation of personal data breach and the notification to the supervisory authority and Client’s data subjects regarding such personal data breach;
6.4.3. where appropriate, the preparation of data protection impact assessments and, where necessary, carrying out consultations with any supervisory authority.
7. Data processing audit
7.1. Upon Client’s request CarCops agrees to provide sufficient information to demonstrate compliance with the obligations laid down in this Agreement and applicable data protection laws. This information should be provided to the extent that such information is within CarCops control and CarCops is not precluded from disclosing it by applicable law, a duty of confidentiality, or any other obligation owed to a third party.
7.2. If the provided information, in Client’s reasonable judgment, is not sufficient to confirm CarCops compliance with this Agreement, then CarCops agrees to allow and contribute to data processing audit.
7.3. Such audit will be carried out by independent third party with good market reputation, which has experience and competence to carry out data processing audits and confirmed by both CarCops and the Client.
7.4. Such audit will be carried out at the time agreed between the Client and CarCops within 2 (two) months from the moment the Client has requested the audit in writing. The auditor will have to sign a confidentiality agreement which includes obligation not to disclose business information in its audit report which will also be provided to CarCops. The audit will be carried out during normal working hours of CarCops, without interfering with CarCops business activities. The Client has the right to request the audit once every 2 years. All expenses regarding to the audit shall be borne by the Client.
8. Amendments to the Agreement
8.1. CarCops may occasionally change this Agreement, for example, in cases new services or features are introduced. In case of amendments or any changes, CarCops will inform the Client in due time by sending an electronic notification to the Client’s representative and indicating the nature and scope of the amendments. The amendments to this Agreement are applied from the moment, which is indicated in this section of the webpage.
8.2. By continuing to use CarCops Service or otherwise providing personal data to CarCops, after the amendments to this Agreement have been implemented, the Client agrees to the updated terms of the Agreement.
9. Governing law
9.1. This Agreement shall be governed by the laws of the Republic of Estonia, and any action or proceeding related to this Agreement (including those arising from non-contractual disputes or claims) will be brought in the courts of the Republic of Estonia.
If you have any questions about personal data processing or these Data Processing Terms, please contact us by using the contact details below:
Address: Peterburi 90F, 41-1, 11415, Tallinn, Estonia
These Data Processing Terms are effective as of 11 May 2020.